At CSX, we focus on the business problem that you are trying to fix and understand the best way to harness the power of ServiceNow. The flexibility of the platform typically means that there is a technical solution that can be quickly implemented with minimal future maintenance required.
Helping you achieve effectiveness, efficiency and scalability that your business needs to succeed with IT Service Management.
Leverage IT Operations Management to gain total visibility of your costs, optimise your IT systems and maintain your service health.
Seamlessly integrate enterprise management tools and business services with ServiceNow to deliver end-to-end service-aware capabilities across your organisation.
At CloudStratex, we look wider and deeper than just the tool, bringing expertise in delivering high quality assessments that take into account the bigger picture, providing insight into an organisation's DNA and providing targeted pathways that take the client to where it should be.
We incubate complex processes or simple functions, build CMDBs, implement automated discovery solutions, generate service maps, and implement ServiceNow platforms. From strategy to execution, we know what good looks like and we use existing knowledge and experience to get to the desired outcome quickly.
The organisation was struggling to effectively manage reports showing hundreds of thousands of vulnerabilities occurring on an IT estate with 9+ million Configuration Items. Our challenge was to introduce the Vulnerability Remediation (VR) module to the ServiceNow platform and make IT work.
We worked with the client to identify and establish Global Domain Owners for each of the CI classes in scope: Windows & Linux Servers, SQL & Oracle Databases, Network & Storage Devices, and Cloud configurations across AWS and Azure.
The Client needed to understand why Service Mapping would be a benefit for their Critical Application Infrastructure and why it would help them meet the VAIT compliance outlined by BaFiN.
Lack of trust in the CMDB. With no effective processes in place to manage the lifecycle or data contained on a Configuration Item within the CMDB, no one trusted the CMDB to provide the right information. There was an immediate need to design, build and deliver a solution to remediate that issue.