Case Study:

Backup Technical Audit

The client believed that they had an effective backup capability with a high rate of compliance but didn’t have an independent way of technically validating the state of their backup and disaster recovery

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Highlights

4
Regions Assessed
5
Workshops
16
Stakeholder meetings

"

We have spent a lot of money with external consultants to assess what we do and we never previously saw the level of detail that we've got out of this assessment

"

ITSM Process Owner

Backup is a critical service for any bank

The client believed that they had an effective backup capability with a high rate of compliance but didn’t have an independent way of technically validating the state of their backup and disaster recovery.

Backup Technical Audit.

A backup technical audit was required, essentially a health-check to ensure the back ups are fit for purpose, operating to agreed service parameters, governed correctly, and utilising best practice across Process, People and Technology

What we did.

We performed a deep technical audit and assessed the backup capability at a detailed level of information.

·      Assessed whether the backup infrastructure was built as designed

·      Assessed whether backup clients were deployed, in line with documented expectations

·      Assessed whether the backup environments were operated, as expected in order to deliver the appropriate backup service

Outcomes

·      The technical audit enabled the client to understand deficiencies in processes and where they need to focus on improvements

·      We enabled issues to be highlighted and therefore the client can now remediate

·      Identified where client is not backing up data when they should and gaps in disaster recovery

·      Identified some key documentation gaps around why systems are not standard across the various regions

·      Identified some cost related efficiencies

Next steps for client made easier

It gives the client an independent health assessment of their environments which now allow them to get funding for a service that's been traditionally underfunded and highlight the business impact of the gaps found in the audit. It allows the client to get support to remediate the issues.

Key Client Information:

Global investment bank and financial services with £20b+ revenue 1.5m customers

Staff Size:

45,500+

Location:

USA, EMEA, APAC

Snapshot Of Problem:

The client didn’t have an independent way of technically validating the state of their back up and disaster recovery.

Snapshot Of Solution:

We performed a deep technical audit and assessed the back up capability at a detailed level of information.

CSXecuted with:

Areas for CSXellence:

Operational Efficiency

Driving the waste out of IT costs through 3rd party contract efficiency, process and people.

Operational Resilience

Keeping your business safe and able to respond to the expected and unexpected.