Case Study:

Global Publishing & Education Company — G-Suite to O365.​

A multi-year programme to modernise the Workplace was +/-10M$ over budget and 2 years behind schedule. The client had multiple and competing tools from several vendors and competing standards, some technical debt and dated skills. The status quo was supported by a long-serving but now inefficient and expensive on-shore model. The client had the desire to change but had insufficient “how-to” knowledge to proceed effectively.

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Highlights

TOM
Built
Onshore
To a lower cost offshore model
G-Suite
To Office 365 transition

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A multi-year programme to modernise the Workplace was +/-10M$ over budget and 2 years behind schedule. The client had multiple and competing tools from several vendors and competing standards, some technical debt and dated skills. The status quo was supported by a long-serving but now inefficient and expensive on-shore model. The client had the desire to change but had insufficient “how-to” knowledge to proceed effectively.

What we did.

Transformed the organisation

  • Built a Target Operating Model (TOM) capable of servicing the global organisation.
  • Addressed culture, people, governance, restructured the team.
  • Moved from an onshore to a lower cost offshore model.
  • Enabled the business to consume the change to Microsoft’s new evergreen way.

Drove Adoption and Change

  • Created, delivered user training and enablement to drive adoption.
  • Developed a stakeholder communications plan and regular updates to the business.

Delivered

  • Supported G-Suite to Office 365 transition
  • Drove initial Teams Voice deployment as the modern cloud voice platform and standard.
  • Decommissioned Cisco, Polycom, old PBXes Avaya.
  • Converted legacy Citrix into a single synergized, M365/WVD service.

Outcomes.

  • A complete transformation of the Workplace.
  • Design and incubation of the associated operating model to better support and exploit the Microsoft suite.
  • Moved to a Microsoft native solution at lower cost and replaced non-Microsoft tooling, reducing spend with other vendors.
  • Enabled cost reductions and maximised ROI
  • Drive adoption of WVD and O365 technologies for the distance learning line of business
  • Continue deployment of Teams Voice globally
  • Drive overall Workplace transformation including physical assets and new ways of working

Key Client Information:

Staff Size:

Location:

Snapshot Of Problem:

Snapshot Of Solution:

CSXecuted with:

Areas for CSXellence:

Workforce Productivity

Driving change by executing design, enabling workforces driven by automation and tech.