A multi-year programme to modernise the Workplace was +/-10M$ over budget and 2 years behind schedule. The client had multiple and competing tools from several vendors and competing standards, some technical debt and dated skills. The status quo was supported by a long-serving but now inefficient and expensive on-shore model. The client had the desire to change but had insufficient “how-to” knowledge to proceed effectively.

What we did.

Transformed the organisation

• Built a Target Operating Model (TOM) capable of servicing the global organisation.
• Addressed culture, people, governance, restructured the team.
• Moved from an onshore to a lower cost offshore model.
• Enabled the business to consume the change to Microsoft’s new evergreen way.

Drove Adoption and Change

• Created, delivered user training and enablement to drive adoption.
• Developed a stakeholder communications plan and regular updates to the business.

Delivered

• Supported G-Suite to Office 365 transition
• Drove initial Teams Voice deployment as the modern cloud voice platform and standard.
• Decommissioned Cisco, Polycom, old PBXes Avaya.
• Converted legacy Citrix into a single synergized, M365/WVD service.

Outcomes.

• A complete transformation of the Workplace.
• Design and incubation of the associated operating model to better support and exploit the Microsoft suite.
• Moved to a Microsoft native solution at lower cost and replaced non-Microsoft tooling, reducing spend with other vendors.
• Enabled cost reductions and maximised ROI

• Drive adoption of WVD and O365 technologies for the distance learning line of business
• Continue deployment of Teams Voice globally
• Drive overall Workplace transformation including physical assets and new ways of working

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