The consolidation of two existing, outdated ServiceNow platforms onto a single, up-to-date greenfield instance. Also required to consolidate, standardise and migrate two separate service catalogues onto the new instance.
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IT Finance Lead
Global Insurance Company
The consolidation of two existing, outdated ServiceNow platforms onto a single, up-to-date greenfield instance. Also required to consolidate, standardise and migrate two separate service catalogues onto the new instance.
· Migration of two disparate service requests catalogs to a single, combined offering.
· Removal of >50 unused/unnecessary service catalog requests, reducing ongoing support efforts.
· Workflow standardisation which reduced the total number of service request workflows from >350 to 1, reducing ongoing support efforts
· Addition of administration screens allowing authorised users to update approvals and tasks for their service catalog requests through simple form-based actions, removing the need for coding and reducing ongoing support efforts.
· Standardisation and grouping of SLAs reduced the overall count from 1,373 to 56, reducing ongoing support efforts and simplifying SLA reporting.
· Day to day service was fully assured and handed over, leaving the customer self-sufficient in this area.
Our aim is to make you self-sufficient, then leave. At CloudStratex, our ServiceNow Practice is a proven and trusted partner.
Global reinsurance and primary insurance provider £50bn Turnover
14,000 Employees
Munich, USA, Canada, UK, Singapore, Australia, Hong Kong
The consolidation of two existing, outdated ServiceNow platforms onto a single, up-to-date greenfield instance. Also required to consolidate, standardise and migrate two separate service catalogues onto the new instance.
- Analysis to determine what was really used, assessment of workflow and requests. - Standardisation across all type – elimination of bespoke, one-off templates. - Provided user serviceable no-code capability to give the business control of their own items. - Review of SLAs and re-write to a standard set. - Client enabled and self-sufficient