The customer had a very high expectation on performance levels for their IT Customer Satisfaction programme, and internal teams and existing vendors had been unable to achieve them.CloudStratex worked with IT Service Management, internal support teams, vendor support teams and ServiceNow implementation partner to use Experience Management to continually improve service to end-users.
Learn MoreA multi-year programme to modernise the Workplace was +/-10M$ over budget and 2 years behind schedule. The client had multiple and competing tools from several vendors and competing standards, some technical debt and dated skills. The status quo was supported by a long-serving but now inefficient and expensive on-shore model. The client had the desire to change but had insufficient “how-to” knowledge to proceed effectively.
Learn MoreThe organisation was struggling to effectively manage reports showing hundreds of thousands of vulnerabilities occurring on an IT estate with 9+ million Configuration Items. Our challenge was to introduce the Vulnerability Remediation (VR) module to the ServiceNow platform and make IT work.
Learn MoreWe worked with the client to identify and establish Global Domain Owners for each of the CI classes in scope: Windows & Linux Servers, SQL & Oracle Databases, Network & Storage Devices, and Cloud configurations across AWS and Azure.
Learn MoreThe Client needed to understand why Service Mapping would be a benefit for their Critical Application Infrastructure and why it would help them meet the VAIT compliance outlined by BaFiN.
Learn MoreLack of trust in the CMDB. With no effective processes in place to manage the lifecycle or data contained on a Configuration Item within the CMDB, no one trusted the CMDB to provide the right information. There was an immediate need to design, build and deliver a solution to remediate that issue.
Learn MoreThe customer was struggling with unreliable data in their CMDB, without the means to correct it internally.
Learn MoreThe customer had little control over the implementation of new or changed services, resulting in a high-level of scrutiny by their regulator.
Learn MoreThe client IT Service Desk was experiencing poor satisfaction scores and low first-time-fix rates and a high-level of breached Incidents / Requests.
Learn MoreStruggling resource constrained Change Team urgently needed a stabilising Change Management Lead to steady the function.
Learn MoreThe client believed that they had an effective backup capability with a high rate of compliance but didn’t have an independent way of technically validating the state of their backup and disaster recovery
Learn MoreA leading UK insurer with a DC migration in distress required assistance to bring the programme back on track. With a hard stop DC switch off 6 months away and a programme running 7 months behind CSX took the following steps to work closely with both the Client, and its partners to deliver success on a migration of over 1800 servers and both Production and DR DCs.
Learn MoreRegionalised organisation aspires to define and achieve a Digital ambition. The company had few standards for IT. Infrastructure and the desktop were outsourced, complex and unstable. Aging kit & largely ungoverned cloud were causing expense and headache on constant basis. A new CIO had instigated a reorganisation for IT to become a global support capability. In the wake of this change, some key managers were developing a vision of a better way. They needed help to understand their position and the best orientation to succeed.
Learn MoreAs part of the ongoing technology investment and the evolution of their cloud strategy, the client company were keen to assess their systems, understand where challenges and opportunities may be, and then define a roadmap of workstreams to deliver the outcome.
Learn MoreThe Client had a large cost saving target & had identified their Azure spend as a source of potential cost savings.
Learn MoreThe customer was struggling with unreliable data in their CMDB, without the means to correct it internally.
Learn MoreThe client was unable to report on the effectiveness and adherence to ITSM Processes.
Learn MoreThe consolidation of two existing, outdated ServiceNow platforms onto a single, up-to-date greenfield instance. Also required to consolidate, standardise and migrate two separate service catalogues onto the new instance.
Learn MoreA global re-insurance company had a critical lack of accurate data across multiple tools for this firm that prevented them from sufficiently executing essential tasks and led to a significant backlog. Moreover, the firm was unable to leverage ServiceNow due to a highly customised blueprint from their outsourcing partner…
Learn MoreMunich Re launches new CMDB, delivering a single source of truth to inspire the trust and confidence of staff, clients, auditors, and regulators
Learn MoreUnreliable data causing instability and frustrating efforts to plan change.
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