Content

Case Studies

Global Publishing & Education Company — G-Suite to O365.​

A multi-year programme to modernise the Workplace was +/-10M$ over budget and 2 years behind schedule. The client had multiple and competing tools from several vendors and competing standards, some technical debt and dated skills. The status quo was supported by a long-serving but now inefficient and expensive on-shore model. The client had the desire to change but had insufficient “how-to” knowledge to proceed effectively.

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Vulnerability Remediation

The organisation was struggling to effectively manage reports showing hundreds of thousands of vulnerabilities occurring on an IT estate with 9+ million Configuration Items. Our challenge was to introduce the Vulnerability Remediation (VR) module to the ServiceNow platform and make IT work.

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CMDB & SACM

We worked with the client to identify and establish Global Domain Owners for each of the CI classes in scope: Windows & Linux Servers, SQL & Oracle Databases, Network & Storage Devices, and Cloud configurations across AWS and Azure.

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Client needed to understand how they can become VAIT compliant.

The Client needed to understand why Service Mapping would be a benefit for their Critical Application Infrastructure and why it would help them meet the VAIT compliance outlined by BaFiN.

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Service Asset & Configuration Management (SACM)

Lack of trust in the CMDB. With no effective processes in place to manage the lifecycle or data contained on a Configuration Item within the CMDB, no one trusted the CMDB to provide the right information. There was an immediate need to design, build and deliver a solution to remediate that issue.

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CMDB Data Verification

The customer was struggling with unreliable data in their CMDB, without the means to correct it internally.

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Service Design & Introduction (SD&I)

The customer had little control over the implementation of new or changed services, resulting in a high-level of scrutiny by their regulator.

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IT Service Desk Improvements

The client IT Service Desk was experiencing poor satisfaction scores and low first-time-fix rates and a high-level of breached Incidents / Requests.

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Interim Change Management Lead

Struggling resource constrained Change Team urgently needed a stabilising Change Management Lead to steady the function.

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Backup Technical Audit

The client believed that they had an effective backup capability with a high rate of compliance but didn’t have an independent way of technically validating the state of their backup and disaster recovery

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Data Centre Migration, LV=

A leading UK insurer with a DC migration in distress required assistance to bring the programme back on track. With a hard stop DC switch off 6 months away and a programme running 7 months behind CSX took the following steps to work closely with both the Client, and its partners to deliver success on a migration of over 1800 servers and both Production and DR DCs.

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Cloud Pulse Engagement

Regionalised organisation aspires to define and achieve a Digital ambition. The company had few standards for IT. Infrastructure and the desktop were outsourced, complex and unstable. Aging kit & largely ungoverned cloud were causing expense and headache on constant basis. A new CIO had instigated a reorganisation for IT to become a global support capability. In the wake of this change, some key managers were developing a vision of a better way. They needed help to understand their position and the best orientation to succeed.

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Resilience Assessment.

As part of the ongoing technology investment and the evolution of their cloud strategy, the client company were keen to assess their systems, understand where challenges and opportunities may be, and then define a roadmap of workstreams to deliver the outcome.

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FinOps Incubation

The Client had a large cost saving target & had identified their Azure spend as a source of potential cost savings.

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Data Verification

The customer was struggling with unreliable data in their CMDB, without the means to correct it internally.

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Automated IT Controls

The client was unable to report on the effectiveness and adherence to ITSM Processes.

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One new Catalog from two old instances

The consolidation of two existing, outdated ServiceNow platforms onto a single, up-to-date greenfield instance. Also required to consolidate, standardise and migrate two separate service catalogues onto the new instance.

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ServiceNow Implementation

A global re-insurance company had a critical lack of accurate data across multiple tools for this firm that prevented them from sufficiently executing essential tasks and led to a significant backlog. Moreover, the firm was unable to leverage ServiceNow due to a highly customised blueprint from their outsourcing partner…

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How do we achieve greater audit capability?

Munich Re launches new CMDB, delivering a single source of truth to inspire the trust and confidence of staff, clients, auditors, and regulators

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Single Point of Truth (SPOT)

Unreliable data causing instability and frustrating efforts to plan change.

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