The FCA states “A firm must identify and document the people, processes, technology, facilities and information necessary to deliver each of its important business services. This must be sufficient to allow the firm to identify vulnerabilities and remedy these as appropriate.” – this must be kept up to date* whether that be for an internally run service, or one delivered by a third party.  

Many organisations rely on service owners across the business to maintain this information, or worse still – the information is fragmented between business service owners, technology service owners, and third parties. This causes unnecessary burden during audits to collate the information and derives little value once the point-in-time exercise is complete.  

ServiceNow can act as a mechanism to actively collate and discover technology services, and layer on top the business service attributes to make up a complete service map.