We are looking for talented graduates to work as IT Operations Analyst. You will be working as part of the IT operations team.
We are looking for talented graduates to work as IT Operations Analyst. You will be working as part of the IT operations team.
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Graduate from what to think, to how to think.
Join a rapidly-growing IT consultancy with a team of experienced practitioners and talented graduates.
Who are we?
CloudStratex is a new type of consultancy. We are a technology start-up, founded by a team of industry veterans who over the past 18 years have built two other successful businesses and are now looking to disrupt the market for a third time. We are building an industrialised, customer first approach, redefining how consultancies interact with their customers. To find out more, head to our website www.cloudstratex.com.
As part of joining CSX, you will become part of our Talent Academy, a unique and exciting endeavour which brings together top graduate talent from a variety of backgrounds. With the Talent Academy forming over a large portion of the full-time employees within CSX, you will have a fantastic framework designed to help you perform at your best. The business and leadership team are committed to identifying, recruiting and developing talented graduate talent from a range of disciplines, allowing you to get out as much as you are willing to put in.
What's the role?
We are looking for talented graduates to work as IT Operations Analyst. You will be working as part of the IT operations team. Day to day tasks will include:
Internal Operations
Ownership and monitoring of operations mailbox
Onboarding, offboarding of FTEs/ Associates
Weekly chasing of T&E submissions
Monthly Time & Expenses Summary reports prepared for clients and agencies
Technology Platforms
MS Office 365 admin
Records Management – document retention, ownership and management of SkyKick Backup system
Security – Identity Management (Azure AD), Risky Users & Logins tracking, authentication, mobile device management
User Management – onboarding, offboarding and maintenance of records
Groups & Shared Mailboxes – creation, removal and management
Licence Management – tracking, allocation & purchasing
MS Teams (and SharePoint) – ownership of Team sites and channels (inc. setup, maintenance and structure), guidelines and best practices, permissions and access management
Exchange and Outlook – maintenance of Exchange user properties
System updates and releases – understand impacts, prepare and test changes/ new features, own communication to end-users
Ad-hoc issue resolution
Kimble (Salesforce PSA) admin
User and Resource Management – Onboarding, offboarding and maintenance of records, tracking of end dates
User Licence Management – Tracking, allocation & purchasing
Time & Expenses – tracking, enforcement of deadlines and rules, chasing and reporting
Delivery Management – maintenance of delivery engagements, activity
Reports – creation based on proactive understanding of end-user requirements, maintenance, enhancement and dissemination to appropriate stakeholders
System updates and releases – understand impacts, prepare and test changes/ new features, own communication to end-users
Ad-hoc issue resolution
GDPR Data Protection Manager – act as lead and SME for GDPR issues and management
Websites
Supporting upgrades and enhancements
Office Manager Duties
Fire warden responsibilities
Office systems management, set-up of guests and new joiners
Dealing with correspondence, complaints, and queries
Ensuring technology capabilities of work environment
Ordering stationery and office equipment
Who we're looking for
Ultimately, we are looking for self-starters, with ideas they are determined to bring to life. While specific experience can be developed, energy and enthusiasm is non-negotiable. You will have:
Previous back-end Microsoft Office 365 administration experience (Excel, Word, PowerPoint, SharePoint etc.), ideally 1-2 years
A passion for technology and an ability to learn new technology quickly
High attention to detail, able to spot mistakes
A methodical and logical way of working, able to consistently delivery routine, repetitive tasks to a high level of quality
High levels of organisation and flexibility, able to plan and prioritise/reprioritise especially with requirements that may change daily
A drive to improve existing processes and to personally develop within the role and business overall
Humility, being constantly willing to learn like the rest of us
Our offer to you
We will offer a transparent and challenging culture, which allows you to grow with no cap or conditions. Through the talent academy and other business initiatives, you will have access to:
Opportunities for professional business qualifications (inc. ITIL, Agile, Business Analysis Certifications)
Rapid progression, gaining responsibility whilst contributing new ideas and generating a valuable portfolio of outcomes that are your own
High level work with renowned clients, gaining insight into expert methodologies and practices
Direct exposure to high end practitioners and technical minds through uninhibited networking among leadership and staff
Graduate from what to think, to how to think.
Join a rapidly-growing IT consultancy with a team of experienced practitioners and talented graduates.
Who are we?
CloudStratex is a new type of consultancy. We are a technology start-up, founded by a team of industry veterans who over the past 18 years have built two other successful businesses and are now looking to disrupt the market for a third time. We are building an industrialised, customer first approach, redefining how consultancies interact with their customers. To find out more, head to our website www.cloudstratex.com.
As part of joining CSX, you will become part of our Talent Academy, a unique and exciting endeavour which brings together top graduate talent from a variety of backgrounds. With the Talent Academy forming over a large portion of the full-time employees within CSX, you will have a fantastic framework designed to help you perform at your best. The business and leadership team are committed to identifying, recruiting and developing talented graduate talent from a range of disciplines, allowing you to get out as much as you are willing to put in.
What's the role?
We are looking for talented graduates to work as IT Operations Analyst. You will be working as part of the IT operations team. Day to day tasks will include:
Internal Operations
Ownership and monitoring of operations mailbox
Onboarding, offboarding of FTEs/ Associates
Weekly chasing of T&E submissions
Monthly Time & Expenses Summary reports prepared for clients and agencies
Technology Platforms
MS Office 365 admin
Records Management – document retention, ownership and management of SkyKick Backup system
Security – Identity Management (Azure AD), Risky Users & Logins tracking, authentication, mobile device management
User Management – onboarding, offboarding and maintenance of records
Groups & Shared Mailboxes – creation, removal and management
Licence Management – tracking, allocation & purchasing
MS Teams (and SharePoint) – ownership of Team sites and channels (inc. setup, maintenance and structure), guidelines and best practices, permissions and access management
Exchange and Outlook – maintenance of Exchange user properties
System updates and releases – understand impacts, prepare and test changes/ new features, own communication to end-users
Ad-hoc issue resolution
Kimble (Salesforce PSA) admin
User and Resource Management – Onboarding, offboarding and maintenance of records, tracking of end dates
User Licence Management – Tracking, allocation & purchasing
Time & Expenses – tracking, enforcement of deadlines and rules, chasing and reporting
Delivery Management – maintenance of delivery engagements, activity
Reports – creation based on proactive understanding of end-user requirements, maintenance, enhancement and dissemination to appropriate stakeholders
System updates and releases – understand impacts, prepare and test changes/ new features, own communication to end-users
Ad-hoc issue resolution
GDPR Data Protection Manager – act as lead and SME for GDPR issues and management
Websites
Supporting upgrades and enhancements
Office Manager Duties
Fire warden responsibilities
Office systems management, set-up of guests and new joiners
Dealing with correspondence, complaints, and queries
Ensuring technology capabilities of work environment
Ordering stationery and office equipment
Who we're looking for
Ultimately, we are looking for self-starters, with ideas they are determined to bring to life. While specific experience can be developed, energy and enthusiasm is non-negotiable. You will have:
Previous back-end Microsoft Office 365 administration experience (Excel, Word, PowerPoint, SharePoint etc.), ideally 1-2 years
A passion for technology and an ability to learn new technology quickly
High attention to detail, able to spot mistakes
A methodical and logical way of working, able to consistently delivery routine, repetitive tasks to a high level of quality
High levels of organisation and flexibility, able to plan and prioritise/reprioritise especially with requirements that may change daily
A drive to improve existing processes and to personally develop within the role and business overall
Humility, being constantly willing to learn like the rest of us
Our offer to you
We will offer a transparent and challenging culture, which allows you to grow with no cap or conditions. Through the talent academy and other business initiatives, you will have access to:
Opportunities for professional business qualifications (inc. ITIL, Agile, Business Analysis Certifications)
Rapid progression, gaining responsibility whilst contributing new ideas and generating a valuable portfolio of outcomes that are your own
High level work with renowned clients, gaining insight into expert methodologies and practices
Direct exposure to high end practitioners and technical minds through uninhibited networking among leadership and staff
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