Mark and Neville explain what experience management is and how to use it. The session will start with a simple methodology you can use immediately, and also expand into some more advanced techniques. Takeaways include using feedback to continually improve service and practical advice to improve service.
Mark and Neville explain what experience management is and how to use it. The session will start with a simple methodology you can use immediately, and also expand into some more advanced techniques. Takeaways include using feedback to continually improve service and practical advice to improve service.
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