Many businesses are not fully aware of the integration potential within the ServiceNow platform. Overlapping systems hold similar data, and are managed by different business units and governance models. Without a tool to manage the data there is often confusion around the system of record (which system’s data is the truth) which in turn causes operational, audit, and regulatory difficulties.

CSX Approach.

CSX pulse the client to understand the current state of data duplication across systems, data requirements, and review the benefits of centralizing access to data from disparate systems. CSX make recommendations and provide a value-driven roadmap of implementation and security considerations around the data being stored in ServiceNow, and what the recommended mechanism of integration is across systems. Once agreed, we execute and deliver the integrations aiming for a clear sole source of the accurate truth across systems, presented to users on ServiceNow.