Leverage IT Operations Management to gain total visibility of your costs, optimise your IT systems and maintain your service health.
Clients use ServiceNow for their operational processes and their CMDB is often external to ServiceNow. Multiple integrations and lack of centralised automation can lead to varying levels of data quality issues. Data often isn’t in a consumable format, significant duplicated, and often untrusted. This has downstream implications on critical ITSM processes such as incident and change management, and hinders an organisation’s ability to run IT services efficiently and effectively.
We would then propose a future state highlighting potential golden sources, any gaps in data, and opportunities for enhancing and bridging the gaps. We look at automation opportunities through ServiceNow discovery or other available automation tools. We look at operationalization opportunities of the data enhancing processes such as incidents, changes, configurations etc. Finally, we look at how to maximise the value of having the data within ServiceNow aligned to the CSDM. Once the CMDB data is in, automated and aligned to the CSDM within ServiceNow, the power of the platform can be fully unlocked. The data can be trusted, consumed correctly, and can lead to further opportunities, e.g., service mapping and the ability to monitor and manage events directly within the ServiceNow platform, providing a single pane of glass view of IT infrastructure and operations.
We would then propose a future state highlighting potential golden sources, any gaps in data, and opportunities for enhancing and bridging the gaps. We look at automation opportunities through ServiceNow discovery or other available automation tools. We look at operationalization opportunities of the data enhancing processes such as incidents, changes, configurations etc. Finally, we look at how to maximise the value of having the data within ServiceNow aligned to the CSDM. Once the CMDB data is in, automated and aligned to the CSDM within ServiceNow, the power of the platform can be fully unlocked. The data can be trusted, consumed correctly, and can lead to further opportunities, e.g., service mapping and the ability to monitor and manage events directly within the ServiceNow platform, providing a single pane of glass view of IT infrastructure and operations.
A global re-insurance company had a critical lack of accurate data across multiple tools for this firm that prevented them from sufficiently executing essential tasks and led to a significant backlog. Moreover, the firm was unable to leverage ServiceNow due to a highly customised blueprint from their outsourcing partner…
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