ServiceNow

ITOM

Leverage IT Operations Management to gain total visibility of your costs, optimise your IT systems and maintain your service health.

Clients use ServiceNow for their operational processes and their CMDB is often external to ServiceNow. Multiple integrations and lack of centralised automation can lead to varying levels of data quality issues. Data often isn’t in a consumable format, significant duplicated, and often untrusted. This has downstream implications on critical ITSM processes such as incident and change management, and hinders an organisation’s ability to run IT services efficiently and effectively.

CSX Approach...

We would then propose a future state highlighting potential golden sources, any gaps in data, and opportunities for enhancing and bridging the gaps. We look at automation opportunities through ServiceNow discovery or other available automation tools. We look at operationalization opportunities of the data enhancing processes such as incidents, changes, configurations etc. Finally, we look at how to maximise the value of having the data within ServiceNow aligned to the CSDM. Once the CMDB data is in, automated and aligned to the CSDM within ServiceNow, the power of the platform can be fully unlocked. The data can be trusted, consumed correctly, and can lead to further opportunities, e.g., service mapping and the ability to monitor and manage events directly within the ServiceNow platform, providing a single pane of glass view of IT infrastructure and operations.

CSX Approach...

We would then propose a future state highlighting potential golden sources, any gaps in data, and opportunities for enhancing and bridging the gaps. We look at automation opportunities through ServiceNow discovery or other available automation tools. We look at operationalization opportunities of the data enhancing processes such as incidents, changes, configurations etc. Finally, we look at how to maximise the value of having the data within ServiceNow aligned to the CSDM. Once the CMDB data is in, automated and aligned to the CSDM within ServiceNow, the power of the platform can be fully unlocked. The data can be trusted, consumed correctly, and can lead to further opportunities, e.g., service mapping and the ability to monitor and manage events directly within the ServiceNow platform, providing a single pane of glass view of IT infrastructure and operations.

Case Studies that feature

ITOM

ServiceNow Implementation

A global re-insurance company had a critical lack of accurate data across multiple tools for this firm that prevented them from sufficiently executing essential tasks and led to a significant backlog. Moreover, the firm was unable to leverage ServiceNow due to a highly customised blueprint from their outsourcing partner…

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How do we achieve greater audit capability?

Munich Re launches new CMDB, delivering a single source of truth to inspire the trust and confidence of staff, clients, auditors, and regulators

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Vulnerability Remediation

Too much data in the CMDB, and not enough clarity on what's important. Hard to separate the real risk to critical systems from the noise.

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Cloud FinOps - The goal is automation, but to get there it needs people, process & tools - and CloudStratex can help.

Areas Of CSX-ellence within

ITOM

Operational Efficiency

Driving the waste out of IT costs through 3rd party contract efficiency, process and people.

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Operational Resilience

Keeping your business safe and able to respond to the expected and unexpected.

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