• Wide variations in the results or outcomes of a process indicate that it is in a very real sense out of control​.
• Without good measurement, we can’t manage a result.  Without good process we can’t provide consistency – every tried baking a cake without a recipe?  ​
• IT is a lot more complicated.  No process is an island.  For example, if we can’t draw a line from Incident to problem to change, how can we convince ourselves or our auditors that we are capable of learning lessons and making improvements?​
• And IT has a plethora of process and value streams that appear chaotic and uncontrolled if they are not defined, measured and managed.  ​

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CSX Approach​

• Our methodology starts with a view on your issues and challenges. This is combined with a mix of best practice (e.g. ITIL) and our own experience and IP to create a unified, integrated architecture and vision​.
• This agreed future view ensures that you know what you want to do.  ​
• We then determine an order of execution, and define a plan for delivery that may include several iterations of process, tooling and training to improve your overall capabilities in a way that is appropriate for your business in it’s current state.​
• The resulting roadmap demonstrates that you know how you will improve.​
• We also help you to create the functions and structure to continuously coordinate and manage the integration and delivery of your roadmap.  Processes with built-in controls provide visibility into performance and compliance in real-time.​
• This governance provides an auditable capability for managing and optimising your complex landscape.  ​
• It’s a piece of cake!​

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