Our methodology starts with a view on your issues and challenges. This is combined with a mix of best practice (e.g. ITIL) and our own experience and IP to create a unified, integrated architecture and vision
Wide variations in the results or outcomes of a process indicate that it is in a very real sense out of control.
Without good measurement, we can’t manage a result. Without good process we can’t provide consistency – every tried baking a cake without a recipe?
IT is a lot more complicated. No process is an island. For example, if we can’t draw a line from Incident to problem to change, how can we convince ourselves or our auditors that we are capable of learning lessons and making improvements?
And IT has a plethora of process and value streams that appear chaotic and uncontrolled if they are not defined, measured and managed.
Our methodology starts with a view on your issues and challenges. This is combined with a mix of best practice (e.g. ITIL) and our own experience and IP to create a unified, integrated architecture and vision.
This agreed future view ensures that you know what you want to do.
We then determine an order of execution, and define a plan for delivery that may include several iterations of process, tooling and training to improve your overall capabilities in a way that is appropriate for your business in it’s current state.
The resulting roadmap demonstrates that you know how you will improve.
We also help you to create the functions and structure to continuously coordinate and manage the integration and delivery of your roadmap. Processes with built-in controls provide visibility into performance and compliance in real-time.
This governance provides an auditable capability for managing and optimising your complex landscape.
It’s a piece of cake!
Case Studies that feature
Service Process Design & Interoperability
Service Design & Introduction (SD&I)
The customer had little control over the implementation of new or changed services, resulting in a high-level of scrutiny by their regulator.