• The frustration and impact of system downtime takes a high toll on businesses. ​
• Service is further aggravated by slow recovery, difficult internal communication, supplier coordination, and an inability to see clearly to a cause and a fix​.
• Significant costs are incurred in terms of resource, staff good will, reputational damage and, increasingly, from the risk of audit findings and fines.​
• Often, the noise levels and distractions inhibit efforts to grapple with the situation, and completely preclude any strategic efforts on the part of the IT organisation​.
  

CSX Approach​

• Our pulse discovery method, deployed by our experienced practitioners, will reveal the underlying causes of the material risks and issues in your services. ​
• We quickly help you to gain control, identify workarounds, fixes and areas for further investigation. Establishing accountability and control are paramount, along with defining operability requirements and ties to good governance​.
• CSX will produce a roadmap of initiatives to drive resolution of issues and problems, while tracking the realization of the benefits achieved. ​
• A large part of our success comes from effective communication and engagement to deliver lasting change in your organization.​