Enterprise Service Management

Service Recovery & Stability

We quickly help you to gain control, identify workarounds, fixes and areas for further investigation. Establishing accountability and control are paramount, along with defining operability requirements and ties to good governance

  • The frustration and impact of system downtime takes a high toll on businesses. ​
  • Service is further aggravated by slow recovery, difficult internal communication, supplier coordination, and an inability to see clearly to a cause and a fix​.
  • Significant costs are incurred in terms of resource, staff good will, reputational damage and, increasingly, from the risk of audit findings and fines.​
  • Often, the noise levels and distractions inhibit efforts to grapple with the situation, and completely preclude any strategic efforts on the part of the IT organisation​.

CSX Approach​

  • Our pulse discovery method, deployed by our experienced practitioners, will reveal the underlying causes of the material risks and issues in your services. ​
  • We quickly help you to gain control, identify workarounds, fixes and areas for further investigation. Establishing accountability and control are paramount, along with defining operability requirements and ties to good governance​.
  • CSX will produce a roadmap of initiatives to drive resolution of issues and problems, while tracking the realization of the benefits achieved. ​
  • A large part of our success comes from effective communication and engagement to deliver lasting change in your organization.​

Case Studies that feature

Service Recovery & Stability

Interim Change Management Lead

Struggling resource constrained Change Team urgently needed a stabilising Change Management Lead to steady the function.

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IT Service Desk Improvements

The client IT Service Desk was experiencing poor satisfaction scores and low first-time-fix rates and a high-level of breached Incidents / Requests.

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Cloud FinOps - The goal is automation, but to get there it needs people, process & tools - and CloudStratex can help.

Areas Of CSX-ellence within

Service Recovery & Stability

Operational Resilience

Keeping your business safe and able to respond to the expected and unexpected.

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Operational Efficiency

Driving the waste out of IT costs through 3rd party contract efficiency, process and people.

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