The future of work! How do we manage and support it? ​

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Many organisations are struggling with both changes to working practices and delivery of workplace technology.​

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Here are some key pain points that we see across the industry: ​

1. Operating model is not defined to manage modern digital workplace requirements​
2. Challenges managing operating efficiency in a hybrid working model​
3. Customer experience management not delivered effectively resulting in bad service PR​
4. Technology team driving features and requirements and not listening or reacting to business needs through lack of clear requirement capturing process and community engagement​
5. Evergreen capability not managed or reported on effectively internally resulting in unnecessary incidents and support risks​
6. Sourcing model strategy not defined or recently refined for modern service requirements​
7. Tooling and reporting strategy not clear, insufficient understanding of key metrics to report on service​
8. Low adoption along with high issue volumes for new technology due to lack of adoption and change management​

CSX Approach.

• CSX assess against 7 core workplace areas as part of an operating model review​.

• We work with you to review your current capabilities and governance models to understand where today’s challenges are, what level of transformation is required and what is achievable over what timeframe​.

• We co-create a description of each function within the TOM, along with a high-level view of the underlying processes, performance metrics, interfaces, and tools / automation required to support the transformation and optimize resource levels​.​

• We assess cost of service and efficiency, to look at the right service solutions at the right scale​....

• ..and we produce an implementation pathway to show you the roadmap to take you and your team on the journey towards operational efficiency.