Workplace

Workplace Operating Model

We work with you to review your current capabilities and governance models to understand where today’s challenges are, what level of transformation is required and what is achievable over what timeframe​.

The future of work! How do we manage and support it? ​

Many organisations are struggling with both changes to working practices and delivery of workplace technology.​

Here are some key pain points that we see across the industry: ​

  1. Operating model is not defined to manage modern digital workplace requirements​
  2. Challenges managing operating efficiency in a hybrid working model​
  3. Customer experience management not delivered effectively resulting in bad service PR​
  4. Technology team driving features and requirements and not listening or reacting to business needs through lack of clear requirement capturing process and community engagement​
  5. Evergreen capability not managed or reported on effectively internally resulting in unnecessary incidents and support risks​
  6. Sourcing model strategy not defined or recently refined for modern service requirements​
  7. Tooling and reporting strategy not clear, insufficient understanding of key metrics to report on service​
  8. Low adoption along with high issue volumes for new technology due to lack of adoption and change management​

CSX Approach.

  • CSX assess against 7 core workplace areas as part of an operating model review​.
  • We work with you to review your current capabilities and governance models to understand where today’s challenges are, what level of transformation is required and what is achievable over what timeframe​.
  • We co-create a description of each function within the TOM, along with a high-level view of the underlying processes, performance metrics, interfaces, and tools / automation required to support the transformation and optimize resource levels​.​
  • We assess cost of service and efficiency, to look at the right service solutions at the right scale​....
  • ..and we produce an implementation pathway to show you the roadmap to take you and your team on the journey towards operational efficiency.

Case Studies that feature

Workplace Operating Model

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Cloud FinOps - The goal is automation, but to get there it needs people, process & tools - and CloudStratex can help.

Areas Of CSX-ellence within

Workplace Operating Model

Workforce Productivity

Driving change by executing design, enabling workforces driven by automation and tech.

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